| Specialty Retailer of Left-Handed Products located in The Sunshine State. OUR MISSION Our business is to make things "right" for lefties. Being left handed in a right handed world is difficult. That is why we develop, manufacture and distribute Left-Handed products that help to make our life a little easier. Our goal is to provide quality products at an affordable price. Phone: 239-985-9553 We are unable to accept any phone orders, at this time. Please see Order by Mail or Fax and Online below. Fax: 239-985-9553 Web Site: www.thelefthand.com Founded in 1995 Online since 1995 Private Corporation My e-mail address thelefthandinc&&&yahoo.com^^^ Replace the set of &&& with an @ and remove the ^^^ and you have the e-mail address. You will need to open your e-mail program and type in the address. Why? E-mail spiders search web sites for e-mail addresses and then the addresses it finds get placed in bulk e-mail lists. If you receive SPAM e-mail, you're on a list somewhere. I am trying to limit my exposure to SPAM lists so that I may spend my time answering your e-mails, (and not deleting your messages by mistake). PAYMENT METHODS We accept: American Express - Visa - MasterCard The credit card you specify for your purchase will be charged either the day before or on the day the order is shipped. We accept Checks made payable to The Left Hand. Credit card approval must be obtained or check must be received, prior to processing and shipping your order. All orders paid with personal check will be shipped 1 week from the date the order (with payment) is received. We do not accept C.O.D. or Money Order payments. SHIPPING POLICY - We have 7 shipping methods available. They appear in a drop down box when you fill out the order form. - Shipping costs are calculated according to the WEIGHT of the package, not the value. -- Shipping to or within the U.S. or U.S. Territories ONLY. ---- All orders must include a shipping charge. If an invalid shipping method is chosen (because the shipping cost shows $1.00 or less), we will change the selection to the least expensive method and add the correct shipping cost to the order. We fill your order within 24-48 hours Monday thru Friday and start it on its way to you. Then, we deliver it anywhere in the Continental USA via UPS Ground (UPS does NOT ship to PO Boxes) or Priority Mail. For orders to Alaska and Hawaii, customer must choose either Priority Mail, or the "UPS 2 Day Air - AK & HI" option. These are the only available options. For orders to Puerto Rico, US Territories and Military Addresses, customer must choose Priority Mail. If an item is backordered, it will be shipped as soon as it becomes available via UPS Ground or USPS Priority Mail. UPS TIME SENSITIVE SHIPPING OPTIONS for the United States only. Next Business Day Shipping Option via UPS. Arrives in AM. Next Business Day SAVER Shipping Option via UPS. Arrives by 3:00 PM. Second Business Day Shipping Option via UPS. Second Business Day Shipping Option via UPS for Alaska & Hawaii. Third Business Day Shipping Option via UPS. The day we receive your order is DAY O (zero). The order will ship the next business day, which is also considered DAY 0 (zero). You will receive the package in the number of days according to your chosen shipping method. EXAMPLE: UPS 2 Day Air - Order is received on Monday, it will ship on Tuesday, and should arrive on Thursday. DELIVERY TIMES: Please allow 3 -10 days to receive your order, depending upon your shipping location. (Holiday transit times could take a little longer) If you are unsure about whether you will receive it in time, please choose one of our rush shipping options described above.
SECURE ONLINE ORDERING INFORMATION 24 Hours a Day - Secure Online Shopping - 365 Days a Year For your protection, your credit card number is encrypted before it leaves your Web browser. This extra measure of safety is designed to prevent unauthorized use of your credit card. In addition, consumer protection laws limit credit card customer liability to $50.00 for unauthorized use. Customers must immediately notify the credit card company and/or bank that issued the card when unauthorized activity has occurred. For added security, Credit Card Numbers are deleted from the online data base 30 days after you place your order. 3 Step Ordering Process: 1) Simply select the itme you desire and press "ORDER". When you finish adding the desired item(s) to your shopping cart, simply press "CHECK OUT". 2) Fill in the shipping location address, choose the shipping option, and you can fill in a Company Name, if necessary for delivery. Then press "CONTINUE". 3) Enter your Credit Card billing address, e-mail address and any comments you may want to add to the order. Here you will see the order with shipping charges. You can always click "BACK" in your browser to change shipping options. When finished, click "PLACE ORDER" and your order is sent to us. You receive an order reference number on the final page and two e-mail confirmations over the next few days. First confirmation: Automated e-mail confirming that we have received your order. Second confirmation: We just let you know it has been shipped and this includes a tracking number (linked to UPS), if applicable. With either of these e-mail confirmations, you will receive a link to the order, so you can view your order at any time. ORDER BY FAX You may fax your order 24 hours a day directly to us at 239-985-9553 To do so, review and follow the Online ordering steps above, BUT print the page after step two(2) and after step three(3), (don't click Place Order). THEN, simply Fax the two(2) pages to us. This process will give us all the necessary information to fill your order in a timely manner. Payment is via Credit Card. ORDER BY MAIL Mail your order to: THE LEFT HAND SALES 17540 STERLING LAKE DRIVE FORT MYERS, FL 33967 To do so, review and follow the Online ordering steps above, BUT print the page after step two(2) and after step three(3), (don't click Place Order). THEN, simply mail the two(2) pages to us. This process will give us all the necessary information to fill your order in a timely manner. Payment is via Credit Card or Personal Check. RETURNING SOMETHING TO US FROM THE UNITED STATES: We extend a thirty (30) day money back guarantee. After 30 days, store credit is issued. All returns must be made in new, original condition or you may be subject to a minimum 15% restocking fee. Simply mail back the item in a sturdy or original box, and include the invoice (or a copy). Fill out the return/exchange section on the reverse side of the Sales Receipt (a reason for the return/exchange is very helpful, and will in NO way affect your return) and ship it back to us. Your refund will be processed within 2 weeks and should show up on your statement within 1 or 2 billing cycles. Shipping/Handling charges are non-refundable unless THE LEFT HAND makes an error. Using any shipper (UPS, FEDEX, etc.) or Priority Mail with delivery confirmation , send your return to: The Left Hand Returns 17540 Sterling Lake Dr. Fort Myers, FL 33967 EXCHANGE POLICY: It's our original "shorter is better" guarantee. There's no fine print at all. We will exchange any item or items as per our refund policy. Exchanging something to us from the U.S.: (If exchanging a gift, include buyer's name and address, and what you'd like us to do.) Using any shipper (UPS, FEDEX, etc.) or Priority Mail with delivery confirmation , send your exchange to: The Left Hand Exchanges 17540 Sterling Lake Dr. Fort Myers, FL 33967 Exchange orders will be treated like a regular order and will include a shipping charge. CUSTOMER SERVICE CATALOG We do not have a print catalog. Our web site is our current catalog of left-handed products. It is updated daily. People that do not have Internet access may go to their local library. It's free! The librarian will help them get to our site. They must write down our address www.thelefthand.com and give it to the librarian. Once there, they just point and click their way to ordering our products. SALES TAX INFORMATION Applicable sales tax is determined in accordance with Florida state and local laws and regulations. We collect and pay sale tax of 6% for sales to customers of the State of Florida only. If your business is Florida Tax Exempt, fax the certificate or a letterhead page with the exemption number with an authorizing signature. (239-985-9553) The Left Hand Inc. (dba The Left Hand) is required by law to collect tax where appropriate, and to turn over all moneys collected to the appropriate government units. We do not profit from sales tax collections! For more information about the sales tax in your area, please call or write to your state department of revenue. | ||||||||||||||||||||